Team Leader Technical Field Service Switzerland 80 - 100 % (w/m/d)
Hamilton AG
Die Business Unit Robotics entwickelt, produziert und vertreibt Pipettier-Roboter, um Liquid Handling Prozesse für die Pharma-, über die Nahrungsmittelindustrie bis hin zur Zell- oder DNA-Forschung zu automatisieren.
Das kannst du bewirken :
Close to Customer
As Team Lead Field Service Switzerland, you will combine leadership with hands-on field service work. You will lead and develop our Swiss Field Service team while remaining actively involved in customer installations, maintenance, repairs, and technical escalations. You are responsible for delivering a premium service experience, while driving a successful service business.
As part of the EMEA Technical Support organization, you will help harmonize service processes, drive continuous improvement, and contribute to the future of our service organization. Over time, your leadership scope may expand to additional customer service functions.
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Lead, coach and develop the Swiss Field Service team
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Deliver an outstanding customer experience and support key customer escalations
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Ensure achievement of operational KPIs and commercial service targets
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Plan resources and optimize field service operations
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Drive process harmonization and continuous improvement across EMEA
What you can achieve:
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Lead a high-performing Field Service team that is recognized for technical excellence, collaboration, and customer focus
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Create outstanding customer experiences by delivering reliable, responsive, and high-quality service.
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Shape the future of Technical Support by driving process harmonization and operational excellence across Switzerland and EMEA.
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Grow the service business by contributing to customer retention, service contract success, and commercial performance
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Ensure an efficient Field Service operation by optimizing resource planning, field utilization, service delivery, and operational performance across Switzerland
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Develop people and future leaders through coaching, mentoring, and continuous skill development.
Das bringst du mit :
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Several years of Field Service experience in a similar environment
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Relevant bachelor's or master's degree (HF/FH) in electrical engineering, mechanical engineering or a comparable field
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Experience diagnosing and resolving basic technical challenges
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Good German and English, French language skills as a plus
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Valid B-driving license required
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Basic knowledge of Microsoft world from office tools to ERP and CSM solutions
What You will need:
- Leadership experience or strong leadership potential
- Interdisciplinary knowledge and competences covering robotics, mechanics, electronics and software
- Be hands-on and technically minded - enjoy understanding how things work and solving practical real-world problems
- Strong communication skills: capability to understand and ensure customer needs and lead escalation conversations
- Well organized, punctual, and diligent in completing documentation and administrative tasks
- Flexible and willing to travel frequently, including overnight stays in hotels when required
Erfahre mehr über berufliche Möglichkeiten bei Hamilton unter jobs.hamilton.ch.
Teilst du unsere Werte und fühlst du dich in einem kollegialen und bodenständigen Umfeld zu Hause? Bei Hamilton bieten wir nicht nur ein motivierendes Arbeitsumfeld, sondern auch verschiedene Freizeitangebote und zeitgemässe Arbeitsbedingungen. Unsere Du-Kultur fördert eine offene Kommunikation und ein angenehmes Miteinander. Werde Teil eines Teams, in dem deine Kompetenzen geschätzt werden und Raum für innovative Ideen geschaffen wird. Interessiert? Bei Rückfragen kontaktiere uns bitte unter Write an email und teile uns die folgenden Details mit:
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