Role Overview

Reporting to the Director of Student Services, the Academic & Operations Coordinator is responsible for supporting the academic, operational, and cultural integration of Arabic-speaking B2B students at Les Roches.
The role acts as the key liaison between students, academic departments, Student Services, Operations, the Internship Department, and external B2B partners. Beyond operational coordination, the successful candidate will help students integrate into the Les Roches community, promote respectful behaviour in line with campus values and Swiss regulations, and proactively resolve issues through guidance and effective communication.
With the primary focus is supporting Arabic-speaking B2B students and partners, the Academic & Operations Coordinator is a member of the Student Services team and will provide operational support across the department and contribute to institutional priorities as business needs require.
Fluency in Arabic and English is essential. French is an advantage.

Academic & Operations Coordinator (Arabic-speaking)

Academic & Operations Coordinator (Arabic-speaking)

Temporary contract / Crans-Montana, Switzerland

Les Roches, part of Sommet Education group, is a globally renowned institution shaping the future of hospitality and the experience economy through transformative and experiential education in 3 campuses: Crans-Montana (Switzerland), Marbella (Spain) and Abu Dhabi (UAE).

2nd in the 2026 QS World University Ranking in Hospitality and Leisure Management and 2nd in employer reputation category.

Accredited by the New England Commission of Higher Education (NECHE) and Swiss Accreditation Council (SAC) as a University of Applied Sciences Institute.

Les Roches Marbella, certified ISO-14001 and ISO-9001.

Our values, Development, Distinctiveness, Joint Commitment, Openness and Sense of Service, are the foundation of our actions. We offer an innovative, collaborative and thriving environment.

Academic Coordination
Act as the primary point of contact between academic staff, operations, internship dept and B2B stakeholders project partners
Support the planning, coordination, and delivery of academic and operations logistics, and monitoring/tracking of candidates progressions.
Monitor student attendance, academic progression, and operational milestones.
Coordinate academic calendars, schedules, materials, and documentation
Support operations and academic partners with administrative and operational needs
Liaise with Arabic-speaking clients and students

Operational Coordination
Coordinate operational processes related to academic activities (logistics, onboarding, documentation, reporting)
Collaborate with project and program teams to ensure smooth execution of academic initiatives
Organize and coordinate student field trips
Track operational milestones, deliverables, and timelines (including active support with the internship department)
Coordinate with the Internship Department and relevant stakeholders to support B2B students throughout the internship process, ensuring operational, administrative, and logistical requirements are effectively managed and that students receive appropriate support.
Maintain accurate records, databases, and reporting relevant to academic and behavioural operations
Identify process improvements to enhance efficiency and quality of delivery

Communication & Stakeholder Management
Facilitate clear and effective communication between academic & operations teams, as well as third party stakeholders.
Build strong relationships with students, faculty, operational teams, internship services, and external partners.
Act as the communication bridge between Arabic-speaking students and the institution.
Guide students in understanding academic, operational, internship, and institutional requirements, ensuring they are aware of expectations, responsibilities, and available support throughout their programme.
Prepare and circulate briefings, reports, presentations, and meeting summaries
Support relationship management with all involved stakeholders
Ensure that concerns are communicated promptly and resolved collaboratively.
Build trust and credibility with students while maintaining clear professional boundaries.
Act quickly to resolve misunderstandings, conflicts, and behavioural issues through diplomacy and effective communication.
Help students understand not only the rules but also the personal and professional benefits of embracing the Les Roches culture and values.
Work closely with Student Services and academic leadership to ensure appropriate follow-up on student welfare and conduct matters.

Quality & Compliance
Ensure compliance with internal policies, academic standards, and Swiss regulatory requirements where applicable
Support quality assurance processes and continuous improvement initiatives
Assist with audits, evaluations, or accreditation-related activities if required

Required Qualifications & Skills
Essential
Fluency in Arabic and English (spoken and written) French is also welcome
Experience in a coordination, program management, or operations role
Exposure to academic, educational, or internship placement environments
Strong organizational and multitasking skills
Excellent communication and stakeholder management abilities
Ability to work across cultures and navigate complex organizational environments
Able to manage problem solving with efficiency and promptness with diplomacy skills at all times
Proactive, adaptable, and willing to support a wide range of operational priorities within Student Services.

Rte des Moulinettes 2 3975 Crans-Montana