Application Engineer - Salesforce (ID1802)

The AO is a medically guided, not-for-profit organization, a global network of surgeons, and the world's leading education, innovation, and research organization specializing in the surgical treatment of trauma and musculoskeletal disorders. We are home to people from all over the world, from different backgrounds, with diverse talents and specialist areas. What binds us together is our passion for excellence, our dedication to our mission of improving patient care, and our understanding that we are stronger together: we are one AO.
For more information, visit:
https://www.aofoundation.org/ (https://www.aofoundation.org/)
Short Description
As an Application Engineer - Salesforce, you will be responsible for the execution and implementation of various applications in the overall application stack within the organization, acting as a member of the IT Application Management team in AO IT. You will serve as the specialist for the Salesforce platform, consulting, implementing, testing, and creating training/documentation materials for Salesforce and related applications. You will also coordinate with partners, oversee the system landscape, and support business stakeholders.
Main Responsibilities
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Ensure the continued success of the event management and membership solution built on the Salesforce platform.
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Provide 2nd level support and troubleshooting for Salesforce, collaborating with relevant partners.
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Act as Salesforce administrator/support lead.
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Coordinate with partners regarding the development of the overall Salesforce platform in both project and operations mode.
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Correct application malfunctions and errors.
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Oversee and support a total system landscape of applications, including further development and contact with business stakeholders.
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Inform application users about malfunctions, application messages, and planned interruptions.
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Collaborate on the specification, testing, and rollout of application-related releases.
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Take responsibility for minor projects within the team and contribute to maintaining quality and productivity as a professional team member.
Main Requirements
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Strong technical expertise in engineering, business, systems development, ideally supported by an advanced degree.
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Additional professional certifications (e.g. Salesforce Admin) are considered a valuable asset.
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Minimum 5 years of experience in application management, development, or consultancy.
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Demonstrated expertise in managing the application life cycle from idea to implementation.
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Ability to drive innovative solutions and streamline processes within supported applications.
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Exceptional interpersonal and communication skills to effectively engage with internal teams and external partners.
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Deep understanding of regional differences, ensuring globally relevant but locally impactful strategies and solutions.
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Effective communication, negotiation, and interpersonal skills to manage relationships with diverse stakeholders.
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Fast understanding of complex business processes.
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Proficient in English; German is a plus.
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An interesting and varied job in an exciting and innovative organization
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The opportunity to be part of a highly committed international team
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Modern infrastructure
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High degree of flexibility regarding working hours and location (depending on operational requirements)
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Generous pagacke of social benefits, including supplementary vacation days and pension scheme contributions
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Internal skills training opportunities and support for continued education