Strategy and Transformation Consultant - Customer Experience

Rejoignez Capgemini Invent, un leader en transformation inventive.

Tâches

• Analyser les parcours clients et identifier les points de douleur.

• Concevoir des stratégies CX omnicanal pour améliorer l'engagement.

• Déployer des solutions MarTech pour optimiser les expériences clients.

Compétences

• Master en Marketing, Digital Business ou domaines similaires.

• Compétences analytiques et résolution de problèmes essentielles.

• Maîtrise de l'anglais + français ou allemand requise.

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

YOUR ROLE

As a Consultant in Customer Experience in our frog team in Switzerland you will support leading brands in transforming their customer journeys and enhancing engagement through data-driven strategies, digital channels, and marketing technology solutions. You will collaborate with frog team to design, implement, and optimize omnichannel experiences that drive customer loyalty and business growth.

• Assist in analyzing customer journeys, touchpoints and pain points across digital and physical channels;

• Support the design and optimization of omnichannel CX strategies, including personalization, customer engagement, and loyalty programs;

• Contribute to the deployment and configuration of MarTech platforms (e.g., Marketing Automation, Customer Data Platforms, CRM, and Personalization Engines);

• Assist in defining customer segmentation models and targeting strategies based on data insights;

• Keep abreast of industry trends, CX innovations, and Martech evolution.

YOUR PROFILE

• Master’s degree in Marketing, Digital Business, Information Systems, Business Analytics, or related fields;

• Internship or first experience in consulting, digital marketing, CRM, customer experience, or MarTech solutions;

• Familiarity with tools like Salesforce Marketing Cloud, Adobe Experience Cloud, SAP Emarsys, Oracle CX, CDP platforms or others is a strong plus;

• Proficiency in Excel, PowerPoint; knowledge of analytics tools is a plus;

• Strong analytical, problem-solving, communication skills and ability to be client-oriented;

• Fluency in English + French or German.

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Be the change by supporting our clients through innovative strategy projects around digital, future-proof topics that challenge and transform the status quo;

• Enjoy an entrepreneurial freedom and a collaborative atmosphere within a large company where your opinion is valued and will have a strong impact - on our clients, society, and yourself;

• Craft your own career path through continuous learning and personal growth;

• Experience the benefits of hybrid working, offering flexibility and ensuring work-life balance, 5 weeks of vacation, employee referral bonus, company shares program and annual contribution to a fitness subscription;

Capgemini Switzerland is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability.

frog, part of Capgemini Invent, brings together a unique blend of expertise under one brand: business, brand, experience, activation, and solution deployment.

We help our clients energize and reinvent their brands, create new businesses, products, services, and user-centric experiences, and transform their marketing and sales functions

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.