Duty Manager Cargo (M/F/D)

Aviation connects the world, and Swissport makes it happen. Every year, we serve nearly 250 million passengers, welcome six million guests to our airport lounges, and handle more than five million tons of air cargo at over 300 airports in nearly 50 countries. This makes us the world’s leading provider of ground handling services and larger than any single airline. With around 63,000 highly qualified employees, we ensure that travel and trade run smoothly worldwide every day, while driving innovation in the aviation industry. Together, we are shaping the airport experience of the future. 

We are looking for a

DUTY MANAGER CARGO (M/F/D)

WORKLOAD | 100%

LOCATION I GENEVA AIRPORT

YOUR MISSION

Ensure the supervision and coordination of daily operations to deliver safety, compliance, service quality, and operational performance. Lead and support operational teams by ensuring adherence to Swissport procedures, airline requirements, and airport authority regulations, while optimizing the use of available resources. Drive operational quality, support employee development, and implement actions that promote continuous improvement, ensuring Swissport's commitments to customers and business partners are consistently achieved.

YOUR RESPONSIBILITIES

• Lead and coordinate daily air cargo operations, ensuring safe, efficient and on-time cargo handling
• Supervise, coach and support operational cargo teams, allocating resources in line with operational priorities
• Ensure compliance with Swissport procedures, customer requirements and aviation security regulations whilst maintaining high operational standards
• Act as the main operational contact for customers and internal stakeholders, resolving issues and ensuring effective communication
• Drive operational performance through quality monitoring, continuous improvement and the development of team members

YOUR PROFILE

• Previous experience in a supervisory, team leader, or operational management role within the air cargo industry, with excellent knowledge of warehouse operations and cargo handling processes
• Strong analytical, problem-solving, and decision-making skills, with the ability to anticipate operational needs, manage priorities, and make sound decisions in a fast-paced environment
• Proficient in Microsoft Office and operational IT systems, with the ability to provide first-level technical support and prepare clear, accurate operational reports in both French and English (minimum B2 level)
• Demonstrates a high level of professionalism, accountability, initiative, and customer service orientation, with a strong commitment to safety, compliance, service excellence, and continuous improvement
• Valid Category B driving license required; valid forklift operator certification is considered a strong asset

WE OFFER  

• Attractive flight ticket discounts within Swissport
• Insurance discounts (e.g. health, household and car insurance)
• Public transport subsidies and commuting benefits
• Comprehensive corporate health management and access to Swissport’s own pension fund

Are you interested? We look forward to receiving your application through our online job platform.