Dynamics 365 Business Central Technical Support

Job Summary:

We are seeking a skilled and proactive Dynamics 365 Business Central Technical Support & Configuration Specialist to join our team Axepta.

This role is initially responsible for providing day-to-day technical support, system configuration and technical end user assistance for Microsoft Dynamics 365 Business Central.

The ideal candidate will have a strong understanding of ERP systems, excellent problem-solving skills, and the ability to work closely with both technical and non-technical stakeholders.

Key Responsibilities:

• Provide first and second-level support for Dynamics 365 Business Central users.

• Troubleshoot and resolve technical issues related to system performance, configuration, and integrations.

• Configure and customize Business Central modules (Finance, Sales, Purchasing, Inventory.) based on business requirements.

• Collaborate with business users to gather requirements and translate them into system configurations or enhancements.

• Manage user roles, permissions, and security settings.

• Assist in data migration, testing, and deployment of new features or updates.

• Document support processes, configurations, and user guides.

• Liaise with Microsoft support or third-party vendors when necessary.

• Monitor system performance and proactively identify areas for improvement.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• 2 years of experience supporting and configuring Microsoft Dynamics 365 Business Central (or NAV).

• Understanding of ERP business processes (financeetc.).

• Experience with AL language and other development languages, API’s and extensions is a BIG plus.

• Experience within the Visual Studio Code environment

• C# experience a must.

• Familiarity with Power Platform (Power BI, Power Automate) is an advantage.

• Excellent communication and interpersonal skills. (French and English fluent)

• Ability to work independently and manage multiple priorities.

Preferred Certifications:

• Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate

• Microsoft Certified: Power Platform Fundamentals

QUAI DU SEUJET 12 1201 Genève