IT Support Specialist

We are looking for an experienced and service-orientedIT Support Consultant (L1/L2)to join our client in Geneva. In this role, you will provide technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth daily IT operations in a fast-paced and international environment.IT Support Consultant (Level 1 & 2)Location:Geneva, Switzerland (On-site)Contract Type:Temporary – Consulting AssignmentWorkload:40–42 hours/weekSchedule:Monday to Friday, between 08:00 and 18:00Key ResponsibilitiesProvide Level 1 & 2 technical support for users (hardware, software, network, and peripherals)Diagnose and resolve incidents via ticketing tools (remote & on-site support)Install, configure, and maintain devices, applications & user accountsEscalate complex issues to higher-level support when requiredEnsure excellent customer service and follow-up on user requestsMaintain documentation and contribute to process improvementRequirementsProven experience in IT Support / Service Desk (Level 1 & 2)Strong knowledge of Windows environment, MS Office / O365, Active Directory, and ticketing systemsAbility to troubleshoot network & workstation issuesFluent English required;French highly appreciatedStrong communication skills, proactive mindset & customer-focused attitudeAbility to work fully on-site in Geneva (Monday to Friday)What We OfferOpportunity to work in a dynamic, multicultural environmentCompetitive consulting packageDaily collaboration with international teams & modern tech environmentIf you're a motivated IT Support professional with a strong service mindset, we would love to hear from you. Apply now and join an engaging and fast-moving assignment in Geneva!