Ombuds - 2 year mission

The Ombuds provides an independent, neutral, and confidential service to support staff, consultants, and interns in addressing workplace issues, conflicts, or concerns. The role complements existing resources and contributes to a fair, healthy, and productive work environment. Services include consultations, mediation, conflict management coaching, facilitation, referrals, policy guidance, and training.

International organization.

Description

Duties and Responsibilities

• Provide outreach and information on available services.

• Listen, guide, and refer individuals while encouraging direct resolution with colleagues or managers.

• Remain neutral and impartial, advocating for fair processes, not outcomes.

• Identify trends and systemic issues, advising senior leadership as appropriate.

• Stay current with Ombuds best practices and evaluate services regularly.

Operating Principles

• Independence - Free from influence of management or governance bodies.

• Neutrality & Impartiality - No advocacy for individuals or the organization.

• Confidentiality - Strictly confidential except in cases of imminent serious harm.

• Informality - Provides informal support; not part of formal grievance mechanisms.

• Discretion - Acts only with the consent of the individual seeking support.

• No Retaliation - Individuals engaging with the Ombuds are protected.

Profile

• At least 5 years in Ombuds/conflict resolution or similar role.

• Strong experience in reporting, advising, and identifying organizational trends.

• Skills: active listening, impartiality, conflict resolution, problem-solving, discretion, integrity, analytical ability, trust-building, cultural sensitivity, and resilience under pressure.

• Excellent written and verbal communication in English; French preferred.

• Strong presentation and facilitation skills.

Job Offer

2 year contract through Michael Page.