Senior Switchboard & Office Services Coordinator
Michael PagePoste a pourvoir : Senior Switchboard & Office Services Coordinator
Genève
Michael Page.
We are seeking a highly professional and discreet individual to manage a high-volume switchboard and ensure seamless communication with internal teams and senior stakeholders.
The role also oversees telephony systems, travel coordination, and facility requests, delivering efficient, service-driven operational support in a demanding environment.
Senior Switchboard & Office Services Coordinator
Our client is an international company based in Geneva.
Missions
- Operate and manage a high-volume, multilingual switchboard (French/English required; additional languages are a plus), ensuring seamless call handling and exceptional service at all times
- Oversee the CISCO system, including call routing, message handling via the operator console, and support for senior management and executive-level communications
- Handle all interactions with the utmost confidentiality, discretion, and professionalism, particularly when dealing with VIPs and senior stakeholders
- Apply strict security protocols, including identifying and managing suspicious or fraudulent calls
- Coordinate travel arrangements, including:
- Advising on domestic train travel (CFF)
- Managing international travel requests
- Administering subscription renewals
- Manage and follow up on facility-related requests via the internal ticketing system, ensuring proper coordination with relevant teams and timely resolution
Profil du candidat
Profile
- Proven experience (
minimum 5 years
) in a similar role within a
high-expectation, service-driven environment
- Strong command of
French and English (C1 minimum)
; additional languages are an advantage
- Solid technical comfort with telephony systems and administrative tools
Personal Attributes
- Service-driven, proactive, and solution-oriented mindset
- Excellent communication and interpersonal skills, with the ability to interact confidently across all levels of the organization
- Strong ability to remain calm and efficient under pressure
- High level of
discretion, tact, and reliability
- Team player with a collaborative approach and willingness to share knowledge
- Ability to explain processes clearly and support users in a pedagogical manner
Conditions et Avantages
Full time role.
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