Process Performance Expert
Description du poste
Responsibilities
• Business Process Diagnosis and Improvement: The role requires the incumbent to engage in comprehensive business process diagnosis and improvement initiatives. These engagements may either constitute a segment of a larger project or function as independent initiatives.
• Process Documentation: Developing thorough and precise process documentation. This documentation serves as the foundation for assessing current performance and identifying areas for improvement.
• Performance Assessment: Assessing the performance of various business processes to ensure they are meeting organizational objectives and identifying any areas where efficiency and effectiveness can be improved.
• Implementation of Improvements: Implementing changes aimed at enhancing the effectiveness and efficiency of business processes. This involves consulting with stakeholders, coaching team members, gathering and analyzing data, researching best practices, and facilitating improvement sessions.
• Recommendation of Improvements: Based on the analysis and research, recommending improvements that can be made to current processes. This includes developing metrics to measure the success of these improvements and securing stakeholder agreement to implement these changes.
• Post-Improvement Monitoring: Monitoring the performance of business processes after improvements have been implemented to ensure that the desired outcomes are achieved and maintained.
• Proactively contributes to achieving the area's objectives and goals.
• Maintain a safe, clean and organized environment in accordance with EH&S policies.
Qualifications
• A business and/or technology science related degree with expertise in processes and systems thinking
• Six sigma black belt / lean or other business process performance / continuous improvement education / certification with proven successful hands-on experiences
• 5 or more years of hands-on experience in business process improvement leveraging formal Business Process Management related methods, preferably in a Sales & Distribution environment.
• 5 or more years of experience working in Sales & Marketing / Supply Chain / Finances related Processes.
• 2 years or more having used a process modeling tool (ARIS, Adonis, Signavio - ARIS is a plus)
• Solid knowledge and hands-on experience with business process design techniques and best practices
• Proficiency in designing and deploying performance management systems, understanding measurement systems (PIs, KPIs, SLAs, OLAs), and their relationship with business operations and results.
• Fluency in spoken and written English, with additional languages considered an advantage
• Project Management education / certification.
• Understanding of human collaboration and the cognitive mechanisms underpinning it
• Effective communication skills, including presentation, moderation, and workshop facilitation
• Excellent MS Office skills
• Effective time management skills
Other requirements
• Ability and willingness to travel up to ~25% to sites and regional offices globally if needed
• Hybrid work, mandatory 3 days per week in the office (Oftringen, CH)
Contact: Jan Mischler, Head of Human Resources Switzerland
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