Digital Customer Engagement Trainee

Are you creative, organized and curious, with a strong interest in marketing and customer communication?
Do you want to work on impactful Direct Marketing communications in a dynamic environment, close to Marketing, Communication and Data teams?
Join us for a 12-month internship within the
Customer Value & Analytics
team, working directly with the
Customer Engagement Manager
.
Worlplace:
Prilly
Duration of internship:
12 months
Workrate:
100%
Start date:
February 2026
Your mission
You will support the design, execution and optimization of Direct Marketing communications across the full campaign lifecycle.
Content creation & production
•
Write content for newsletters and SMS
•
Improve and optimize existing customer communications
•
Create content for new customer engagement use cases
•
Coordinate visual creation with Communication & Design teams
•
Coordinate with the translation team (FR/DE/IT/EN)
Campaign execution & follow-up
•
Set up newsletters (structure, modules, content) in
•
Set up A/B tests and suggest optimizations
•
Manage small marketing projects: contests, lead generation campaigns, etc.
•
Monitor newsletter KPIs to improve communication impact
Innovation & special projects
•
Contribute to the continuous improvement of customer communications
•
Support the Direct Marketing communication plan
•
Follow trends in email marketing and customer engagement in the telecom industry
What you bring
•
You have a Bachelor/Master in Marketing, Communication, Business or a similar field
•
Excellent writing skills in
French and English
;
German is a plus
•
Creative mindset and a strong interest in marketing copywriting
•
Good organizational skills and ease in coordinating tasks and stakeholders
•
Interest in CRM, customer engagement and Direct Marketing campaigns
•
You are Swiss or European (EU) citizen
•
Bonus: familiarity with a newsletter tool (Mailchimp, Brevo, etc.)
What we offer
•
A dynamic environment where you will learn a lot in a short time
•
Direct collaboration with the Customer Engagement Manager and marketing teams
•
Real responsibilities from day one
•
The opportunity to build highly valued skills: marketing copywriting, newsletter execution, campaign management and optimization
Always dreamed of having a job in a diverse and refreshing environment? Then we really need to meet. Please apply online (we only accept online applications).
Avenue de Malley 2 1008 Prilly