After Sales Assistant (CDD 8 months - maternity leave)

Séchéron Hasler Group, fort de 140 ans d'expertise, est un leader mondial. Rejoignez-nous pour façonner la mobilité durable !

Tâches

• Assurer le suivi des réparations avec les fournisseurs et les clients.

• Gérer les demandes techniques via la plateforme de tickets.

• Éditer des commandes et des devis dans Oracle.

Compétences

• Expérience en service après-vente, idéalement technique ou B2B.

• Maîtrise d'Oracle et d'Excel nécessaire.

• Bonnes compétences organisationnelles et en communication.

With over 140 years of Swiss engineering heritage, Sécheron Hasler Group is a global leader in high-power electrical and electronic equipment. Our solutions power railways, renewable energy, DC and AC networks, and industrial systems worldwide trusted for their precision, reliability, and innovation.

At the heart of modern rail infrastructure, our Traction Power Systems unit delivers cutting-edge DC and AC traction substations, protection systems, power conversion and digital monitoring solutions. Join us to shape the future of sustainable mobility with technology that keeps cities and countries moving.

For a maternity leave (September to End of April 2026), we are looking for an After Sales Assistant to work at 60% rate (CDD) in our headquarters in Satigny, Geneva. The ideal candidate will have a technical background or prior experience in After Sales Service for industrial or electronic products, ideally in a B2B (Business-to-Business) environment.

Main responsibilities:

• Receiving defective industrial/electronic products and forwarding them to suppliers (following process in Oracle).

• Edition of RMA, supplier’s PO, quotes for repair, sales orders in Oracle.

• Follow-up of repairs with suppliers.

• Follow-up of repairs in all service centers – Reporting to your manager.

• Follow-up of quality issues with product and quality managers.

• Follow technical requests on ticket platform and assign tickets.

• Contact with suppliers.

• Contact with customers about the repair status.

• For technical requests from customers, be in contact with dedicated engineers from Geneva & Prague.

• Support Project Managers and Sales Managers.

• Inventory of after sales stock in December.

• Order material from Prague or from external suppliers including shipment preparation.

• Previous experience in After Sales Service, ideally in the industrial or electronics sector.

• A technical background or similar experience in servicing electronic products is a strong asset.

• Experience in a B2B environment is a plus.

• Proficiency in Oracle is a real advantage.

• Fluent in French and English (both written and spoken).

• Good command of Excel and general Microsoft Office tools.

• Strong organizational and communication skills.

We foster flat hierarchies and direct communication, enabling quick decisions and strong collaboration across all levels. You’ll be trusted with real responsibility and encouraged to take initiative, with plenty of opportunities to grow both personally and professionally.