Technical Support Engineer (a)

Customer Support / Sales & Marketing
Primary work location
Stans
All workplaces:
Stans
Fly with us into the future and become part of the team at one of the most innovative aircraft manufacturers in the world.
Your Tasks
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Processing technical enquiries and creating solutions in the role of first-level technical customer support, as well as dealing with customer complaints
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Work in a global 24/7/365 operation (early and late shifts, as well as weekends and holidays)
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Coordinate technical investigations with Pilatus engineering departments and assist with changes to existing and new technical documentation
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Identify product improvements and initiate potential modifications, working in projects
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Willingness to travel to customers and service centers to resolve complex issues or give hands-on training for new systems if necessary
With this you convince us
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Technical background
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Several years of experience in aircraft maintenance in either Mechanical Systems and Structural Design or Avionics and Electrical Systems, preferably for the PC-12 or PC-24
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EASA B1/B2 and/or FAA A&P license or equivalent level of training (e.g. military aviation maintenance qualified) is required
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Knowledge of MS Office Tools, SAP and Troubleshooting tools i.e. Spotlight is an advantage
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Very good written and verbal skills in English, German is an advantage
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High level of responsibility and structured approach
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Good team player and customer-oriented personality
What we offer
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A committed, international team and unique projects
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Flexible working hours and individual pension solutions
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Support for training and opportunities for personal and professional development
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Discounted meals in our staff restaurant and various discounts for employees
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Team events at which we celebrate our successes together
Become part of the Pilatus family
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We want to address everyone with our job ad's and are committed to diversity in our company – we are looking forward to receiving your online application
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For impressions: Check Instagram «pilatusaircraft»
YOUR CONTACT
Beat Jost
Recruiter
+41 41 619 73 77
pilatus-aircraft.com (http://www.pilatus-aircraft.com)