Teamlead IT Service Desk (f/m/d) 80 - 100 %
Burckhardt Compression AGThis role is to manage the Service Desk together with a motivated team of Technicians and Apprentices. We are looking for an initiative and highly committed IT professional as
Teamlead IT Service Desk (f/m/d) 80 - 100 %
Your daily contribution:
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Lead and mentor a local team of Service Desk Technicians, Apprentices, Agents and Support Staff, to ensure their professional growth and development
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Manage all Helpdesk operations as a single point of entry for Switzerland, from delivery of frontline technical support to orchestration of incidents, service requests or other demands
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Monitoring ticket volume and performance metrics while supporting the team in exceeding expectations, including corrective action if necessary
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Identify the need for upgrades, configurations or new systems and report to other departments and management
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Implement appropriate KPIs and dashboards to track performance, create transparency on issues or problems, and allow timely resolutions to protect business continuity and user satisfaction
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Development, documentation, and execution of training content regarding existing, new, or changed processes as well as their execution in the ticketing or demand management tools
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Stay up to date with industry trends, emerging technologies, and best practices in business analysis
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You are expected to process tickets too
Your Profile:
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Bachelor's degree in IT (Bsc or FH), TS or adequate certification level
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Proven experience (5+ years) in Helpdesk Management, deep understanding of frontline technical support, and with a track record of successfully leading and managing an international team
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Project management experience in small or medium sized project with the focus on service desk
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Leadership and team-building skills, with a focus on fostering a collaborative and innovative work environment
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Fluent in German and proficiency knowledge in English (written and spoken)
Your Personality:
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Ability to act independently and on your own responsibility (self-driving) in your responsible area
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Proactive approach and mindset
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Ability to work effectively in a fast-paced and dynamic environment
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Excellent problem-solving skills
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Exceptional interpersonal skills to work cross-functionally, intercultural as well as interact in teams and with outside professionals
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Self-motivated, result-oriented and decisive personality with a high level of energy and autonomy
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Strong attention to detail and a commitment to data accuracy and quality
We offer:
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Structured induction process
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Flexible working conditions
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Versatile and autonomous activities and tasks
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Working environment with professional development opportunities
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Participation in job-related training and further education
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Above-average pension fund
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Appreciative and inclusive culture
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Demonstrated lived values that value diversity
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Dynamic, international environment with committed employees
We look forward to receiving your complete application documents.
Burckhardt Compression AG | Location Winterthur I Tobias Wyser | Tel. +41 52 261 53 77
