(Senior) Loyalty Manager 80-100%

At Sunrise, we think bigger, go further and create new ideas. For us working culture means achieving great things together. It's where respect and innovative ideas combine with real teamwork - every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success story.

We are looking for a passionate and analytical team member to join our Loyalty Program team. This role will play a key part in shaping and enhancing the customer experience across all loyalty touchpoints. You will be responsible for translating strategic goals into seamless, data-driven journeys - ensuring every interaction within our loyalty program is relevant, engaging, and valuable.

YOUR CHALLENGE:
• Customer Journey & Requirements Design

Define and document customer journeys across loyalty program touchpoints (onboarding, earning, redeeming, tiering, etc.), ensuring alignment with business goals and customer expectations
• Channel Experience Design

Collaborate with digital and offline channel teams (App, Web, Retail, Call Center) to design and deliver consistent, user-friendly loyalty experiences
• Data & Reporting Requirements

Work closely with Data and IT teams to identify data needs, define KPIs, and ensure proper tracking and reporting across platforms
• Cross-Functional Coordination

Partner with Marketing, Customer Experience, Digital, IT, and Product teams to bring loyalty features to life, from ideation to implementation
• Voice of Customer Integration

Gather insights from customer feedback and behaviors to continuously improve the program's features and usability
• Documentation & Testing

Prepare clear functional specifications and contribute to UAT/testing processes to ensure loyalty features perform as intended

YOUR SKILLS:
• Experience in Loyalty, CRM, CX, or Digital Product roles
• Strong understanding of customer lifecycle and journey mapping
• Familiarity with Agile or cross-functional project delivery
• Ability to translate business needs into structured requirements
• Experience in working with data teams or BI tools is a strong plus
• Excellent communication and stakeholder management skills
• Fluent in English (German or French is a plus)

At Sunrise, you'll be working in a dynamic and multinational environment where every voice is heard, perspectives are shared and values are lived. Diversity isn't just a program for us, it's part of our DNA. By celebrating our differences, we achieve great things together.
Sunrise has partnered with «Advance - Gender Equality in Business». We've also been awarded the Swiss LGBTI label and «Fair-ON-Pay Advanced» certification as recognition for offering all our employees equal pay for work of equal value.

Ready to rise to the challenge? Then join the team and actively shape our future!
#ChallengersWanted

Information for agencies: Application dossiers sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.

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