Senior Consultant / Manager – ServiceNow (Technology & Transformation) (m/f/d)

Our client is a prestigious Big Four professional services firm with a strong global presence and nearly 3,000 employees across Switzerland. Operating at the forefront of digital transformation, they specialize in helping organizations navigate complex technology challenges and drive meaningful business outcomes. Their Technology & Transformation practice works with some of the largest organizations in Switzerland and internationally, delivering cutting-edge solutions that create real impact. With a commitment to innovation, employee development, and inclusive culture, this firm offers an environment where your expertise will shape the future of leading enterprises across multiple industries.
Responsibilities
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Lead and deliver challenging ServiceNow projects across Enterprise Service Management transformations, working either within larger teams or as a trusted advisor on specialized engagements
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Guide clients through complex ServiceNow implementations, including ITSM, ITOM, SAM, Security Operations, IRM and associated modules
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Collaborate with client stakeholders to resolve technical and delivery challenges while shaping optimal ServiceNow solution architectures
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Work across diverse industries with primary focus on Life Sciences, Financial Services, Consumer Products and Public Sector
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Partner with international colleagues on business development activities, marketing initiatives and practice development
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Manage design and development teams through full delivery lifecycles, including project financials and coordination with near-shore and off-shore delivery teams
Your Profile
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Minimum 6 years of proven experience leading and planning major ServiceNow implementations and business transformation initiatives
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Strong background in management consulting with demonstrated ability to manage technical and delivery issues in ServiceNow projects
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Expertise in shaping technical designs for ServiceNow solutions while collaborating with enterprise and technical architects
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Proficiency in agile delivery methodologies (SCRUM, etc.)
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Advanced technical project management and leadership skills with experience managing teams through complete delivery lifecycles
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Experience working effectively with near-shore and off-shore delivery teams
Benefits
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Comprehensive internal and external training programmes supporting continuous professional growth
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Flexible and hybrid working conditions (80-100% work pattern) promoting work-life balance
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Generous parental leave (16 weeks 100% salary, and 80% for an additional 10 weeks for mothers and 2 weeks paternity leave)
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Competitive compensation and social benefits
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Integration into a diverse, collaborative team environment from day one
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Extensive networking opportunities across the organization and international member firms