Customer Experience Manager
Swisslinx AG
Manager en restauration rapide/manageuse en restauration rapide
Métier associé
60'000–120'000 CHF/an
Les managers/manageuses en restauration rapide gèrent les activités opérationnelles d’un établissement de restauration rapide.
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We are currently looking for a Customer Experience Manager to join a dynamic team focused on improving customer journeys, enhancing operational…
Customer Experience Manager
Job description:
We are currently looking for a Customer Experience Manager to join a dynamic team focused on improving customer journeys, enhancing operational processes, and ensuring an excellent customer experience across multiple touchpoints.
About the customer:
- Zurich
- ASAP start (latest mid-July)
- 9-month contract with possible extension
- 100% workload
Requirements:
- Map customer journeys, identify improvement opportunities, and define business requirements
- Support process improvements and operational readiness for new initiatives
- Create documentation, work instructions, business cases, and customer communications
- Act as the key contact for customer service topics and customer experience impacts
- Lead UAT activities and collaborate closely with business and technical stakeholders
Competences:
- 5+ years of experience in Business Analysis, Process Management, or Project Management in the telecommunications industry
- Experience working with Agile and/or Waterfall methodologies
- Strong customer experience and process improvement mindset
- Strong analytical and problem-solving skills
- Excellent stakeholder management and communication skills
- Telecommunications experience is an advantage
