Customer Quality Assurance Manager 80 – 100% (f/m/d)

Hitachi Energy, leader mondial de la transmission d'énergie, recherche un Customer Quality Assurance Manager. Rejoignez un environnement dynamique favorisant la croissance personnelle et professionnelle.

Tâches

• Analyser les défaillances des équipements GIS et GCB.

• Réaliser des analyses des causes profondes pour améliorer la fiabilité.

• Communiquer les recommandations aux clients pour optimiser leur équipement.

Compétences

• Diplôme en ingénierie électrique/mécanique, 5 ans d'expérience en qualité.

• Excellente communication et sensibilité culturelle.

• Compétences en négociation et résolution de problèmes.

The opportunity

Hitachi Energy is a global leader in power transmission and distribution.
Our Service unit provides worldwide after-sales support for generator
circuit-breaker (GCB) systems and gas-insulated switchgears (GIS),
including training, installation, commissioning, scheduled maintenance,
value-added services and troubleshooting.

Are you passionate about quality and problem-solving? Do you thrive in
an international environment and enjoy working with diverse cultures?
As the Customer Quality Assurance Manager, you will perform root
cause analysis to enhance product reliability and support our customers
in safely operating their equipment. If you have solid qualifications in
quality assurance, a passion for high voltage and a proven track record
in problem solving, this is your opportunity to shine

How you’ll make an impact
• Lead in-service failure analysis in GIS and GCB Equipment

• Lead, execute and document Root Cause Analysis utilizing the

• disciplines of problem solving

• Communicate and present findings, mitigation actions and

• recommendations to customers to increase their equipment reliability

• Improve and foster adherence to quality assurance processes

• Apply and demonstrate the value of lean methodology in quality

• assurance

• Provide technical clarifications for product issues internally and

• externally

• Support customers in troubleshooting

• Travel readiness globally (up to 30%)

Your background
• Bachelor’s or master’s degree in electrical/mechanical engineering,

• with knowledge of electrical power systems

• Min. 5 years’ experience in quality or R&D functions

• Product knowledge of GIS and GCB

• Fluent in English; German and other languages are a plus

• Strong communication skills and cultural sensitivity and experience handling customer-facing quality issues

• Strong negotiation skills

More about us

Our flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.