Customer Quality Engineer 80 - 100% (f/m/d)

Rejoignez notre usine de disjoncteurs à gaz, innovante et durable. Opportunité de contribuer à l'avenir énergétique et à un environnement de travail dynamique.

Tâches

• Diriger l'analyse des causes des échecs sur les GIS.

• Gérer les plaintes clients et assurer des solutions rapides.

• Préparer des rapports pour les parties prenantes internes et externes.

Compétences

• Diplôme d'ingénieur, expérience en gestion de la qualité souhaitée.

• Compétences en communication et sensibilité culturelle.

• Anglais courant, l'allemand est un atout.

The opportunity
With our Gas insulated switchgear factory, we are producing cutting age equipment with the target to support the energy transition and to bring a sustainable future for all of us and for next generations. Being a part of our team, you can bring the value for the company, but for the society as well.
With increasing demand in our equipment and with priority of the company on the Quality of products and customers support, we are expanding our team with the position of Customer quality engineer. The role that combines technical skills as well as soft skills for direct customer collaboration, what makes it super interesting and dynamic. With the valuable contributions you will make a direct impact on the future of the company. Join our diverse, talented, performing and supportive team.

How you'll make an impact
• Lead root cause analysis of failures on GIS

• Drive cases affecting many different customers

• Owner of internal and external customer complaints and ensure a fast and sustainable solution to customer issues

• Prepare and present reports to internal and external stakeholders

• Run improvement projects on specific topics

• Provide support for and / or lead on-site investigations

• Identify improvements and drive the implementation

• Prepare method statements for troubleshooting cases

Your background
• Bachelor or master’s degree in engineering, knowledge of electrical power systems desirable

• Background in quality function or project management / engineering in gas-insulated switchgear field

• Fluent English skills, German and any other language are beneficial

• Experience in quality management and / or project management will be considered a plus

• Good communication and cultural sensitivity

• Willingness to travel if needed (max. 10%)

More about us
Our flexible work practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.