Experience Manager
Description du poste
Join us as Experience Manager (80–100%) in Lausanne and shape the very first chapter of our clients’ journey. From sales handover to onboarding and launch, you’ll create smooth, memorable experiences that inspire confidence and turn first steps into long partnerships.
YOUR RESPONSIBILITIES
Client Onboarding & Trial Success
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Support clients directly from the point of sales handover through to conversion.
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Serve as the primary contact during the trial period, providing guidance, structure, and clarity.
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Strengthen and nurture client relationships early to lay the foundation for long-term success.
Launch Coordination & Event Management
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Organize and manage key events such as launch days and events
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Coordinate with SH and B2B as needed to ensure smooth implementation and a memorable client experience.
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Act as the go-to person for any trial-phase events or processes.
Client Experience
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Ensure a high-quality experience during the onboarding and trial phase.
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Analyze engagement & purchase data, and identify actions to be taken to improve those
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Work with your team lead in order to define initiatives that can be tested to drive up purchases
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Gather client feedback and ensure accurate documentation, with a special focus on B2B needs.
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Proactively resolve early-stage issues to support seamless conversion.
Internal Collaboration & Communication
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Liaise closely with back office, sales, operations, and other internal teams to align efforts and ensure consistency.
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Share insights from trial clients to improve onboarding, launch processes, and overall service quality.
YOUR PROFILE
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1 - 2 years of experience in client success, project coordination, onboarding, or similar roles.
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Strong organizational and communication skills.
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A proactive mindset and ability to juggle multiple projects and clients.
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Experience with client-facing events and cross-functional coordination is a plus.
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Detail-orientated and structured way of working, even with administrative tasks
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Strong verbal and written communication in English & French is a must - German is a plus
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A valid driving license is required
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Non-smoker - we don't want you to smell like cigarettes, neither at work nor at customer meetings. After all, FELFEL is about good food.
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Valid work permit or Swiss passport
YOU WILL BE MEASURED BY
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Conversion Rate
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Event Execution Quality
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Early Client Satisfaction (CSAT)
OUR BENEFITS
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Lots of delicious food, just a few steps away from your desk - we make your gastronomic dreams come true
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Best barista coffee and tea for the whole team, thanks to our innovative Gavetti coffee machine
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5 weeks holiday per year, as well as two full weeks of ‘work from anywhere’ per year to bring more variety to your work day
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We encourage our employees to use public transport by covering your half-fare travelcard
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New parents get 16 or 3 weeks, respectively, of fully paid parental leave. We also support the return to work by making a generous financial contribution to childcare until the child reaches kindergarten age.
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Great team events, such as our well-known FELFEL Summer Outing
Ready to apply? If this sounds like the perfect role for you, please submit (English or French):
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Your CV & complete documents (references, diplomas)
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A short video introducing yourself and telling us why you are our next Experience Manager (max. 1 minute)
We look forward to hearing from you!
ABOUT US
FELFEL is all about good food and coffee in the workplace: we help Swiss employers become masters of hospitality.
With our smart fridge ‘FELFEL’ and delicious barista coffee ‘Gavetti’, we enable companies to provide their employees with first-class, ultra-fresh food and drinks throughout the day. Whether hearty and traditional, modern and vegan or high in protein - our weekly changing menu ensures that all employees always have something to be excited about ;).
FELFEL is a family business that was founded in 2013. Today, we take care of around 1000 locations in Switzerland, and have 150 employees across our offices in Lausanne, Zurich and New York.
www.felfel.ch (http://www.felfel.ch/)
FELFEL AG
Herr David Gasser
Talent Acquisition Specialist
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