Global Manager for Customer Service Strategy & Processes
Manpower SAManpower AG recherche un Global Manager pour la stratégie et les processus de service client. Rejoignez une équipe dynamique et bénéficiez d'un environnement de travail flexible.
TACHES
Identifier les opportunités d'amélioration de la satisfaction client. Définir les
EXIGENCES
des systèmes en lien avec la stratégie de service.
- Assurer l'implémentation réussie des outils de gestion du service client.
COMPETENCES
5 ans d'expérience en service client multicanal et en gestion de la qualité.
COMPETENCES
analytiques solides et compréhension technique.
- Excellente communication et maîtrise de l'anglais. MANPOWER AGspecializes in temporary and permanent positions and offers comprehensive personnel services. With locations throughout Switzerland, we support our clients in successfully completing their assignments and projects. For our client in the Zurich region, we are looking for a motivated, committed, and analytical personality as
- Global Manager for Customer Service Strategy & Processes
- Your Responsibilities
- Identify opportunities to increase efficiency, quality, and customer satisfaction
- Define structured system and process
REQUIREMENTS
in line with the service strategy
- Support evaluation processes for new systems and ensure successful implementation
- Take project responsibility for key Customer Service Management tools (e. , Zendesk) Drive process improvements based on KPIs and ROI analyses
- Support countries in the optimal use of global tools
- Ensure compliance with global service standards
YOUR PROFILE
At least 5 years of experience in a multi-channel customer service environment2 years of experience with quality management systems (COPC, Six Sigma) Knowledge of tools such as SAP, Jira, Service
- Now is an advantage
- Technical understanding and experience in agile projects
- Strong analytical skills and affinity for new technologies
- Excellent communication skills and fluent English
- Your Benefits
- International, multicultural work environment
- Modern offices with good public transport connections and parking facilities
- Flexible working hours and home office option
- Attractive benefits and pension plan
- We look forward to receiving your
APPLICATION
(CV preferably in English) and are happy to answer any further questions.
CONTACT
details:Write an email+41 58 307 23 21Karin Weimann.
