Head Coach & Community Manager

Head Coach & Community Manager

tone.

tone. is one of Switzerland's leading boutique fitness brands. Our signature workout is a high-intensity, low-impact, immersive full-body class on a Pilates-inspired reformer — designed to build strength and flexibility through slow, controlled movement. Alongside our partner studio NOW, we currently operate 5 studios in Zürich and are expanding to 10–50 studios across Europe in the coming years. Our mission is to help people create the strongest version of themselves and improve their fitness, health, and overall life. Our workouts don't just transform bodies — they transform lifestyles.

We are looking for 2–3 Head Coach & Community Managers who are ready to lead — not just teach. You will initially oversee 2–3 tone. studios, transitioning to a single studio as the Head Coach & Community Manager as the team grows. This role requires significant in-studio presence, so we ask candidates to indicate their preferred studio location during the application. Final studio assignment is determined through the interview process, and we may suggest an alternative location if we believe it is a stronger fit.

What you will do

Coach & lead the experience

• Maintain a full teaching schedule – 8-14 classes per week, with availability across mornings, evenings and weekends
• Deliver best-in-class tone. classes that consistently meet the coaching quality standard – you are the benchmark
• Follow tone. programming, springs, and playlist guidelines for a consistent, on-brand studio experience
• Own the in-studio client journey – new client welcome and follow-up, retention conversations, proactive outreach to lapsing members
• Support in-studio sales – know current packages and promotions, build client loyalty through the experience and the relationship
• Be the first point of contact for client concerns; respond promptly and escalate where needed
• Build relationships with the local wellness community to strengthen tone.’s presence and drive organic growth through marketing support

Develop the team

• Deliver weekly informal touchpoints with each coach – one specific, actionable piece of feedback per conversation
• Run monthly scorecard review with each coach – own the development conversation between formal check-ins with the Head of Product & Training
• Support new coach training during ITP cohorts – in-studio support and feedback sessions, as needed
• Flag coaches who are below standard; support the execution of any improvement plans
• Work with the Head of Product & Training to organize at least one team touchpoint per quarter – workshop, training, or team event that builds cohesion and culture

Run the studio

• Ensure the studio opens and closes on brand – equipment is impeccable, coaches are prepared, standards are met daily
• Manage sub requests and schedule coverage at the studio level; escalate scheduling infrastructure to the Area Manager and/or Head of Operations (as applicable)
• Hold coaches accountable to pre and post-class duties – client engagement, announcements, studio checklist, & community building support
• Monitor studio-level client data – utilization, retention, new client tracking, & member growth
• Participate in regular meetings with the Area Manager and/or Head of Operations (as applicable) and Head of Product & Training; provide honest, timely updates on team and studio health

What we are looking for

• 2-3 years of group fitness coaching experience – boutique studio background preferred, but strong coaches from any format are welcome
• Proven track record of strong class utilization and client retention
• Experience giving feedback or developing other coaches – formally or informally
• Comfortable on a mic leading high-energy classes with loud music and a full room
• Genuine investment in the growth of the people around you – their success feels like yours
• You coach for the brand, not for yourself – client relationships belong to tone., not to you personally
• Flexible availability – mornings, evenings, and weekends; able to accommodate fluctuating studio needs
• English required; German is a strong plus
• tone. ITP certification required before or shortly after hire

What you get

• Base salary of CHF 55-65k plus commission
• Opportunity for career growth as tone. expands
• Ongoing coaching and development from the Head of Product & Training
• Be part of one of Switzerland’s leading boutique fitness brands at a pivotal moment in its expansion
• tone. branded apparel
• Complimentary sessions across all tone. and NOW studios
• Discounts at Prots & Coffee Bar

How to apply

Complete the application form here. We are looking for someone who is ready to lead from day one.

External Applicants Please submit a 1–2 minute coaching video of yourself leading any exercise-based activity. This does not have to be Pilates or reformer-based — choose a movement you know well and can coach confidently.

Internal Applicants (tone. or NOW) Please submit a 5-minute video of yourself coaching a session at tone. or NOW.

What we are looking for:

• Clear, specific cueing - tell us what to do, how to do it, and why it matters
• Energy and presence - coach like there are real people in the room
• Ability to educate - speak to the muscle, the movement, or the purpose behind the exercise
• Your personality - we want to see how you show up, not a polished production

A few guidelines:

• No editing required — one take is fine
• External applicants: you do not need equipment or a studio setting
• Coach to a real or imagined client — do not just demonstrate the movement in silence

Submit your video as part of your application. For questions, reach out via this platform.