SAP Architecture Advisor Insurance (f/m/d) Customer Advisory Switzerland

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

THE OPPORTUNITY

The insurance industry is facing a structural transformation. Cost pressure is increasing, customers expect more seamless services, regulation continues to evolve, and AI is changing how work is done across the insurance value chain. The challenge is no longer whether to adopt AI, but how to integrate it responsibly into the processes that run the business. This requires clear architectural choices across applications, data, integration, and governance. SAP has a unique opportunity to support this transformation because it combines enterprise process depth, business data context, and industry knowledge with solutions across the value chain. As an SAP Architecture Advisor, you will be at the forefront of change. With our customers, you will identify opportunities and turn their Autonomous Enterprise ambition into value-driven architecture decisions and future-ready roadmaps.

PURPOSE AND OBJECTIVES

We are looking for a leader with deep insurance expertise to support customers in the Swiss insurance industry in their digital and AI-enabled transformation by defining a shared SAP Autonomous Enterprise vision, jointly designing future business capabilities and processes, and deriving the target architecture and transformation roadmap required to realize that vision. You inspire customers and prospects to innovate with us by making the benefits of SAP's capabilities tangible.

As an Architecture Advisor for insurance, you will develop your assigned customers together with your sales and post-sales counterparts, as well as our partner ecosystem. Architecture Advisors bridge the gap between the customer's business strategy and relevant solutions by crafting to-be business and solution architectures and designing an enterprise-level transformation roadmap. You help customers adopt Clean Core-based cloud architectures, SAP Business Suite capabilities, and AI-enabled operating models. Your success depends on your understanding of industry trends, your knowledge of the customer's current situation, your knowledge of our solution portfolio, and your ability to develop a compelling value proposition for the customer.

You need to build rapport with very different stakeholders at all levels of the customer organization. You can never be successful alone in this role, so teamwork should be part of your DNA. You know how to handle pressure and manage multiple engagements simultaneously.

EXPECTATIONS AND TASKS

Lead key customer engagements in the Swiss insurance market as a trusted architecture advisor — from initial discovery through roadmap design and adoption.

Shape and communicate the SAP Autonomous Enterprise vision by defining the future-state business capabilities, target architecture, AI adoption path, and phased transformation roadmap required to move from current-state complexity to an intelligent, adaptive, and scalable enterprise architecture.

Design and position the SAP Business AI platform and agentic AI use cases — from underwriting automation and claims processing to fraud detection and customer self-service — translating AI capabilities into quantified business value and concrete deployment roadmaps.

Map SAP solution capabilities to insurance-specific business requirements across core lines — property & casualty, life, health, and reinsurance — and demonstrate the end-to-end value proposition of RISE and GROW with SAP.

Apply Responsible AI design practices: embed governance guardrails, auditability, and safety controls into every AI architecture recommendation. Swiss and EU regulatory requirements (ICS, FINMA guidance, EU AI Act applicability) are not afterthoughts — build them in from the start.

Build and maintain a strong network within the SAP insurance community and the Swiss partner ecosystem; define and manage joint go-to-market activities.

Contribute to demand generation as Industry Lead — challenge customers with new ideas, inspire innovation, and identify cross-sell opportunities grounded in architectural insight.

SKILLS AND COMPETENCIES

Professional skills

Business acumen — ability to frame architecture in terms of insurance business outcomes, not technology for its own sake.

Influencing without authority — earning buy-in across diverse stakeholders at all levels.

Strategic thinking — connecting near-term architecture decisions to long-term competitive positioning.

Complex problem solving — navigating ambiguous, multi-stakeholder transformation challenges.

Emotional intelligence — building trust across cultures, hierarchies, and organizational pressures.

Core AI skills

Agentic AI day-to-day practice — integrating autonomous AI agents into professional workflows.

Context engineering — designing and optimizing inputs to AI models within governed workflows.

AI-assisted automation and prototyping — translating business intent into AI-enabled solutions.

AI adoption capability — driving human–AI collaboration and workflow adaptation.

AI output quality assurance — assessing correctness, safety, and bias in AI-generated outputs.

Job-profile skills

Business architecture — designing organizational capabilities and process architectures aligned to insurance transformation goals.

Customer engagement — building advisory relationships that go beyond the transactional.

Industry analysis — understanding Swiss and European insurance market dynamics, regulatory environment, and competitive landscape.

AI value selling — positioning AI solutions in terms of loss ratios, combined ratios, claims cycle times, and customer lifetime value — not just technical features.

Strategic AI synthesis — distilling complex AI analyses into clear, executive-ready recommendations and architecture decisions.

EDUCATION AND QUALIFICATIONS

Minimum a bachelor's degree or equivalent.

Outstanding communication and presentation skills in German and English, both written and spoken; French and Swiss German are additional assets.

In-depth knowledge of the SAP solution suite, with an insurance background.

Knowledge of enterprise architecture management methodologies and tools, such as TOGAF and LeanIX.

Proven experience driving tangible enterprise architecture outcomes for customers.

Functional leadership and project management experience is an advantage.

Strong interpersonal and team skills at all levels, ideally in multicultural environments.

Strong business acumen and understanding of SAP business strategy, solutions, partners, markets, and competition.

Strong problem-solving skills and ability to de-escalate difficult situations.

Open-mindedness and ability to quickly adapt to new requirements.

Strong execution mindset and proven “can do / will do” attitude.

Ability to position SAP Business AI solutions in terms of insurance-specific business outcomes, such as loss ratios, combined ratios, and claims cycle times.

WORK EXPERIENCE

5+ years in enterprise architecture, presales, consulting, or business development — with demonstrated outcomes in customer-facing roles.

Proven experience in insurance-specific business processes: policy management, claims, actuarial, distribution, and/or reinsurance.

Experience engaging executive stakeholders and translating business priorities into architecture decisions.

Exposure to agile delivery frameworks and managing multiple parallel engagements.

MEET YOUR TEAM

At the core of our mission, the Architecture Advisor team guides customers through their cloud and AI-enabled business transformation journey. Our experts work collaboratively to deliver tailored, consistent value to every customer, grounded in a deep understanding of each customer's industry landscape, business priorities, and transformation challenges. By speaking our customers' language, we build trust and engage more meaningfully.

If you share our passion, want to connect strategy with execution, and help build the target architectures and roadmaps that determine the next phase of insurance transformation, this is your opportunity!

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: E-Mail schreiben.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 458662 | Work Area: Information Technology | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Job Segment: IT Architecture, Information Technology, Cloud, ERP, Compliance, Technology, Legal

Zürich-Flughafen, Zurich, CH, 8058

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