Solution Engineer - Retail and Consumer Goods

Rejoignez Salesforce, leader de l'innovation CRM AI. Profitez d'un environnement dynamique et inclusif.

Tâches

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Démontrer l'expertise sur la plateforme Salesforce aux clients.

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Agir en tant que conseiller de confiance pour les décisionnaires.

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Gérer les objections techniques tout au long du cycle de vente.

Compétences

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5 ans d'expérience en ingénierie de solutions ou rôle technique similaire.

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Excellentes compétences en communication interpersonnelle.

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Connaissance approfondie de la plateforme Salesforce.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Role

As a Solution Engineer (also known as Presales Engineer, Sales Consultant, or Solution Consultant), you will be a key driver in helping our customers in the Retail and Consumer Goods space leverage the power of Salesforce technology — including our rapidly evolving AI capabilities. You will be directly working with and presenting to customers, what our solutions are capable of achieving for them. For that, you need to be a strong collaborator to orchestrate an internal team of sellers, pre-sales colleagues and partners, in order to achieve this common goal. Working in a team should therefore bring you joy and energy.

We seek a technically-sharp professional with proven, hands-on experience with the Salesforce platform. You will be instrumental in bridging our technology's features to quantifiable business outcomes, focusing on automation, intelligence, and personalization across the customer journey.

This role requires a unique combination of deep technical acumen (especially in a Salesforce context), strong business understanding, and exceptional interpersonal finesse. You will partner with Account Executives to build trust with C-suite and IT decision-makers, guiding them through complex conversations, overcoming technical objections, and demonstrating exactly how our solutions solve their most pressing business challenges.

Team spirit is our absolute prerequisite. This is a close-knit, high-caliber team built on mutual respect, high-performance, and a genuine desire to see one another succeed.

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We look for Team Spirit

. You must genuinely enjoy collaborating, providing peer support, and working in a unified manner. Autonomy is earned through trust and collaboration, not assumed.

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Be Ready to Be Stretched

. This is a fast-paced environment where you will be pushed to grow and rapidly expand your skill set. Bring your eagerness to learn; we will support and help you to get up to speed quickly. You can be sure to will work alongside a team of supporting and caring colleagues, that all want to see you succeed.

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Comfortable in the Uncomfortable

. You must be a seasoned presenter, thrive in objection handling, and find joy in the necessity of improvisation. Our customers trust us to be the experts, even when we need to think on our feet.

Your Responsibilities

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Demonstrate Expertise

: Leverage your prior hands-on experience with Salesforce to build and deliver tailored product demonstrations, technical deep-dives, and engaging workshops that showcase the platform’s value.

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Trusted Advisor

: Serve as a credible, articulate advisor to IT and business decision-makers, showcasing how Salesforce fits into their enterprise architecture and drives innovation.

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Objection Ownership

: Instill confidence in our technology infrastructure and proactively overcome technical objections throughout the sales cycle.

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Progress the Deal

: Respond effectively to RFIs, RFQs, and RFPs and support our sales teams with competent solutions and answers to customer requests.

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Embrace AI

: While not an AI specialist role, you will confidently articulate the value and adoption of our evolving AI capabilities (e.g., AI Agents) as they apply to customer solutions.

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Stay Ahead

: Collaborate cross-functionally and commit to continuous learning and certification within Salesforce’s evolving portfolio.

Your Qualifications

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Language

: Fluency in English is mandatory, and proficiency in either German or French is strongly preferred.

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Experience

: 5+ years in a solution engineering, technical consulting, or equivalent customer-facing technical role.

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Salesforce Hands-On Expertise

: Proven, tangible experience with the Salesforce platform, also in terms of architecture, integration, data management. Salesforce certifications are a significant plus.

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Technical Acumen

: You are eager to explore new technologies and enjoy learning and testing in a hands-on manner, and are able to move beyond features to connect technology capabilities directly to customer business outcomes and value realization.

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Interpersonal Prowess

: Outgoing, confident communicator who thrives in high-stakes, customer-facing environments. You are an adaptable team player who brings creativity, curiosity and ownership to every engagement.

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Industry Interest:

A background or keen interest in the Retail, Luxury and/or Consumer Goods industries.

Why Join Us?

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Work with some of the brightest minds in tech in a diverse, inclusive, and values-driven environment.

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Competitive compensation and Employee Stock Purchase Plan (ESPP).

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Generous education and wellbeing budgets.

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Extensive career development and mentorship opportunities.

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Family-friendly policies and parental leave options.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this

Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form)

.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com (http://salesforce.com/)

and

Salesforce.org (http://salesforce.org/)

are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Salesforce.com (http://salesforce.com/)

and

Salesforce.org (http://salesforce.org/)

do not accept unsolicited headhunter and agency resumes.

Salesforce.com (http://salesforce.com/)

and

Salesforce.org (http://salesforce.org/)

will not pay any third-party agency or company that does not have a signed agreement with

Salesforce.com (http://salesfore.com/)

or

Salesforce.org (http://salesforce.org/)

.

Salesforce welcomes all.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

be your best

, and our AI agents accelerate your impact so you can

do your best

. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this

Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form)

.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.

Know your rights: workplace discrimination is illegal. (https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal)

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.