Information & Records Management Specialist

Serve as a key point of contact for business stakeholders on day-to-day information management matters translating business requirements into practical solutions and escalating complex issues when necessary. Support the effective management of information throughout its lifecycle including creation capture storage organisation access retention archiving and disposal. Promote and maintain consistent information management practices across the organisation including document control records management classification version management and retention requirements. Assist in the implementation and maintenance of information classification frameworks taxonomies metadata standards and governance structures to enhance transparency and information discoverability. Contribute to the development and optimisation of information architectures file plans repository structures and content organisation strategies. Provide guidance on best practices for information handling storage sharing and usage across business operational and administrative functions. Support the rollout enhancement and adoption of information management platforms repositories collaboration tools and search capabilities. Prepare and maintain reports and dashboards on information management performance compliance adoption levels risks and improvement initiatives. Identify opportunities to improve information management processes and support the implementation of sustainable and efficient ways of working. Assist in change and transformation initiatives through requirements gathering process documentation user communication testing coordination and implementation support. Advise stakeholders on information management policies standards and best practices while delivering awareness sessions training and knowledge-sharing activities. Collaborate with information owners records managers subject matter experts and business users to strengthen information governance across the organisation. Support data and content quality initiatives including the identification review and remediation of duplicate obsolete redundant or poorly structured information. Occasionally support the management of physical archives including filing record maintenance restructuring activities and document disposal. 2-5 years of professional experience in Information Management Records Management Document Management Knowledge Management Information Governance Business Analysis or a related field. Strong understanding of information architecture metadata taxonomy design content classification and search optimisation to improve information accessibility and discoverability. Experience gathering and documenting business requirements information flows user needs and operational processes translating them into practical improvement initiatives. Proven experience supporting repository redesign information migrations content inventories information mapping data cleansing validation user acceptance testing and implementation activities. Exposure to AI-enabled information management solutions is considered an advantage. Experience supporting projects organisational change and user adoption initiatives including stakeholder engagement communications training and process documentation. Knowledge of information quality management with experience defining quality standards monitoring compliance identifying issues and coordinating remediation activities. Bachelor's degree or an equivalent combination of education and professional experience. High attention to detail and a structured approach to work. Excellent written and verbal communication skills. Strong customer and stakeholder focus with the ability to build effective relationships across business technology legal compliance risk and records management functions. Ability to align diverse stakeholder perspectives and drive consistent information management practices across teams. Experience reviewing developing and maintaining policies standards procedures and governance documentation. Exposure to risk management control frameworks compliance monitoring or audit-related activities.