Training Consultant - 11 months

1. Training Content Development & Delivery

• Design, develop, and maintain standardized training materials (e.g., presentations, user guides, job aids, quick reference tools).
• Produce system-based training videos with voiceover, annotations, and visual guidance.
• Script, storyboard, and edit learning content to ensure clarity, consistency, and usability.
• Coordinate translations of training materials and ensure alignment across language versions.
• Collaborate with subject matter experts and technical teams to ensure content accuracy and alignment with business processes.

2. Training Coordination & Administration

• Plan and manage training sessions, workshops, and briefings.
• Coordinate logistics including scheduling, invitations, attendance tracking, and communications.
• Manage communication channels related to training activities.
• Design and analyse feedback surveys to measure training effectiveness.

3. Knowledge Management & Tools

• Maintain a central training repository (e.g., SharePoint or equivalent).
• Ensure materials are well-organized, accessible, and up to date.
• Apply version control and documentation standards, including archiving outdated content.
• Maintain auditable records of training materials and updates.

4. Reporting, Analytics & Adoption

• Track training participation, completion, and user adoption metrics.
• Produce dashboards and reports for programme stakeholders.
• Identify risks, gaps, or issues related to training effectiveness and escalate when needed.

5. Continuous Improvement

• Update and enhance training materials based on feedback and system changes.
• Incorporate insights from post-implementation reviews.
• Support onboarding and refresher training through self-service learning materials.

6. Stakeholder Collaboration

• Work closely with internal stakeholders including business teams, change management, and technical teams.
• Coordinate with external vendors such as translators when required.
• Act as the main point of contact for operational training delivery during rollout phases.

Essential Skills & Experience

• Proven experience in training design and delivery within transformation or system implementation programmes.
• Strong content creation and communication skills, with the ability to simplify complex topics.
• Experience developing training materials such as user guides and system walkthroughs.
• Familiarity with knowledge management platforms (e.g., SharePoint).
• Strong organisational and stakeholder management skills.
• High attention to detail and quality standards.
• Fluent English (written and spoken).

Preferred Skills

• Knowledge of additional languages (e.g., French).
• Experience supporting large-scale system implementations (ERP, CRM, or similar).
• Familiarity with training analytics and adoption tracking.