About the role

You will bridge the gap between complex technical incidents and user satisfaction within a small, expert team. This role focuses on advanced troubleshooting and evolving the Microsoft Cloud workplace infrastructure to ensure high system availability.

As a System Engineer, you will manage Level 3 support incidents, automate infrastructure maintenance, and empower users through training and improved service standards.

Join an expert End User Compute team managing a standardized environment of 1,700 machines. Help drive innovation using Microsoft Cloud tools while supporting a diverse user base in a collaborative, professional setting.

Interested in applying? Here's how:

1. Apply to this job posting! Otherwise, we won't receive your application.
2. Click HERE to take our personality test! It's required so we can process your application ðŸ“

Work tasks

• Handle complex incidents escalated from Level 1 and Level 2 support.
• Perform root cause analysis using logs and crash dump data.
• Deploy automated patches and maintain device security compliance.
• Automate administrative tasks using PowerShell scripting.
• Draft technical procedures and share knowledge with support teams.
• Create training materials such as tip sheets and short recordings.
• Deliver training sessions to employees on productivity tools.

We are looking for

• Student OR Graduated of a Bachelor's or Master's degree in Computer Science or a related engineering field.
• Good knowledge of the ITIL framework.
• Basic knowledge of modern workplace technologies like Entra ID, Autopilot, and Intune.
• Excellent knowledge of Microsoft 365 and basic knowledge of endpoint security solutions.
• Advanced proficiency in English (C1).
• Clean criminal record.
• Responsible / Goal oriented / Stress tolerant / Social

It is meritorious if you have

• Good knowledge of French and/or German.
• Developed your own scripts in PowerShell for automation.
• Basic knowledge of Virtual Desktop Infrastructure (VDI).

Our recruitment process

This recruitment process is handled by Academic Work and it is our client's wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process. To join us in a part-time role, you'll need another main activity that covers at least 50% of your time. That could be studies, another job, running your own business, parental leave, or something similar.