Product Manager Specific Solutions

DECTRIS is a successful and expanding high-tech company that develops and produces X-ray and electron detectors. Our detectors are used worldwide in large-scale research facilities and in industry. Their unique properties enable scientific breakthroughs in life sciences and material sciences. Our more than 170 employees are located in Switzerland, the United States and Japan. At DECTRIS, we combine innovation and development with agile industry practices. As a spin-off of the Paul Scherrer Institute and by focusing on the needs of our customers, we are able to combine scientific excellence with qualified service and industrial know-how.
Our scientists as well as our technical and commercial experts ensure that our customers benefit from the latest technologies.
DECTRIS values collaborative working rather than traditional hierarchy and is guided by the principles of Sociocracy 3.0.

Your Tasks

• Proactive Customer Interaction: Systematically track customers' upgrade cycles and facility roadmaps to engage in technical design dialogues pre-tender, influencing specifications early, and harvesting the full potential of our markets
• Strategic Portfolio Balancing: Strategically qualify Specific Solutions projects when standard options are unviable or selectively to demonstrate DECTRIS' cutting-edge custom capabilities
• Strategic Evaluation: Evaluate whether a customer request should be handled as a customized detector or if it signals the need for a new standard product
• Requirements Engineering: Coordinate with customers and Area Sales Managers to determine detector requirements, setup details, and application backgrounds
• Technical Feasibility: Collaborate with technical experts to estimate feasibility, risks, effort, time, and costs for novel designs
• Proposal Management: Provide Sales with technical concepts, price estimations, and lead times to create winning offers
• Project Oversight: Maintain a clear overview of ongoing projects and keep all internal and external stakeholders informed
• Balancing Interests: Find pragmatic solutions that match the customer's timeline and budget while protecting DECTRIS' interests and technical standards
• Visibility and Outreach: Represent Specific Solutions at conferences, user meetings, and facility visits; turn completed custom builds into reference cases and application stories that seed the next generation of requests

Your Skills

• Science/engineering degree or similar, previous experience in product management or project management is an asset
• Strong understanding of X-ray technology, vacuum systems, and related equipment. You can quickly grasp the capabilities and boundaries of our standard products
• Excellent skills in interacting with various stakeholders, from scientists in international research facilities to internal cross-functional teams
• Ability to identify and reduce technical risks and suggest pragmatic solutions
• Understanding of how market trends and customers' needs can be leveraged to enhance business outcomes
• You understand where the X-ray markets, its applications, and customer needs are heading, and you can translate that into which custom requests are worth pursuing
• Proven ability to prioritize tasks and manage multiple customer requests simultaneously while meeting tight deadlines
• You are precise in creating and updating project and product documentation
• Average travel requirement around 15%

We Offer

• A successful and growing high tech company in an international, scientific environment
• To join the global leader in HPC X-ray detectors for science and industry. Our Developers design cutting-edge detectors to support the state of the art science and technology
• An international work environment formed by more than 170 experienced engineers, scientists and other professionals. The company languages are German and English
• Excellent, flexible working arrangements to enable professional development and personal life balance
• An attractive working environment: modern infrastructure with wheelchair-accessible rooms, small fitness room, underground car park, subsidised meals, free snacks and drinks, various company events, internal and external training, home office options, after-work beers and other joint leisure activities

X-ray Markets Team
The purpose of the X-ray Markets Team within DECTRIS is to drive DECTRIS' market leadership and competitiveness in the synchrotron and laboratory markets. The team deeply understands customer needs and our competencies, identifies market trends and opportunities, and formulates a comprehensive market strategy. They create a roadmap for product development and market penetration, aligning it with DECTRIS' overall business goals. Through collaborative efforts across functions such as sales, marketing, product management, operations, and research and development, the team ensures that DECTRIS remains at the forefront of the X-ray market by providing innovative solutions that meet customer demands, outpace the competition, and drive business growth.